Comment Moderation: Major Concern for Social Media

What do YouTube, Twitter and Instagram all have in common within the last 30 days?  They have all made improvements to their Comment Moderation section.

There always seems to be some level of trolling taking place when it comes to leaving a comment on public social media posts.  As a society, the better part of us may prefer to read and write comments that add some level of value to someone else and to ourselves.  At least, that’s the optimistic view.

More often than not, what one finds is an assortment of comments that come off as spam or negative, making it difficult for any worthwhile conversation or positive engagement to manifest.

When that happens, as often is the case, there appears to be a ripple effect that takes place.  You will find defenders against the offenders, you will find the mediators losing patience or joining sides, until the movie climax happens and by then everyone involved loses sight of what everyone else was responding to in the first place.

Everyone has a right to their opinion but not everyone’s opinion is managed in an appropriate manner.

What constitutes as an appropriate manner, anyway?

Such comment leaving issues have been going on for years and just recently YouTube announced they have launched a new comment control that lets you delegate moderation, giving people you trust the ability to manage your comments.  This comes after complaints from some of the most popular YouTube creators.

Twitter has long dealt with the media hyping up the downside of what has been dubbed ‘comment abuse’ for celebrities.  Even last month singer Demi Lovato exclaimed that she was leaving Twitter and Instagram because of all the comment abuse she receives.  Due to the overwhelming complaints in general, Twitter has taken action by adding a quality filter for their ‘Verified’ users.

The latest case in point is Instagram, who has announced that it too added a comment moderation section for users to activate if they so desire, to help avoid profanity and spam. According to TechCrunch the tool is available for business users now. Instagram may start rolling out this feature for their wider user base in time.

Comment moderation must walk a fine balance between freedom of speech and prevention from having offensive, threatening and troll oriented phrases from getting published.

Overall, as new initiatives to improve comment moderation get met, this will help keep communities constructive and conversations more engaging and protect profiles on the receiving end of such trolling.

Update: There can always be a bright side to things.

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Joseph Arnone

Joseph Arnone is the founding editor-in-chief of Monologue Blogger. In addition to running MB, Joseph is a filmmaker/producer who has had his films premiere at Festival de Cannes - Court Metrage and Tribeca Cinema's Big Apple Film Festival.